In complex, regulated settings, the gap between "delivered" and "adopted" is where most value is lost.
Adoption is designed, not hoped for
Training, change management, workflow integration, and governance belong in the plan from the start, not bolted on after launch. The question is never just "does it work?" but "will the people who must use it, use it?"
A model in production that nobody trusts is not an asset. It's a liability with good intentions.
Leave capability behind
The best engagements hand over playbooks, documentation, and governance, so the capability outlives the engagement. That is what it means to build through adoption.
